Cory A. Rogers

Contact Center Cloud Architect

Finding solutions that fit your technological, business, and customer needs

0
+ Years Experience
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+ Enterprise Clients
0
+ Solutions Delivered
Industry Expert
Charleston, WV

About

With over a decade of experience in the contact center space, I specialize in creating solutions that align technology, business strategy, and customer experience.

Currently serving as a Contact Center Cloud Architect, I work with enterprise businesses to find solutions that fit both their technological and business needs. My expertise spans working with companies of all sizes—from startups to large enterprises.

What sets me apart is my detail-oriented focus while maintaining sight of the big picture. I combine deep industry expertise with professionalism, strong soft skills, and a people-first approach to deliver results that inspire confidence.

Focus Enterprise Focused
Specialty Cloud Architecture
Expertise Contact Center Expert
Approach People First

Expertise

Business & Technology Strategy

Over a decade of experience helping enterprise businesses align technology with strategic objectives. Specializing in contact center solutions and cloud architecture that drive business value.

Contact Center Cloud Architecture

Expertise in designing and implementing cloud-based contact center solutions that scale with your business. Currently serving as a Contact Center Cloud Architect for enterprise clients.

Solution Architecture & Design

Creating custom solutions that address both technological and business challenges while meeting customer needs. Detail-oriented focus with big picture perspective.

Resume

Professional Experience

Contact Center Cloud Architect

Current

New Era Technology · Jan 2025 – Present

Designing and implementing cloud-based contact center solutions for enterprise clients. Specializing in finding technology solutions that align with business objectives and customer needs.

UCCE Engineer

New Era Technology · Jun 2021 – Jan 2025 · 3 yrs 8 mos

Engineered and maintained Cisco Unified Contact Center Enterprise solutions for large-scale enterprise environments, driving reliability and performance across complex deployments.

Unified Communications Engineer

New Era Technology · May 2016 – Jan 2025 · 8 yrs 9 mos

Provided strategic consulting and engineering services across unified communications platforms. Focus on contact center optimization, cloud architecture, and technology integration.

Helpdesk Technician

Advanced Technical Solutions, LLC · May 2015 – Apr 2016 · 1 yr · Scott Depot, WV

Provided front-line technical support and troubleshooting for end users, resolving hardware, software, and connectivity issues across a range of client environments.

Expertise

  • Contact Center Solutions
  • Cloud Architecture
  • Business Strategy
  • Technology Integration
  • Enterprise Solutions
  • Process Optimization
  • Client Management
  • Solution Design

Skills

Cisco & Networking
Cisco Call Manager Cisco UCS Cisco IOS Cisco Systems Products Voice over IP (VoIP) Virtual Private Network (VPN)
Communications & Infrastructure
Unified Communications Telecommunications Telecommunications Systems
IT & Technical
Technical Support Troubleshooting Workstations Healthcare IT (HIT)
Soft Skills & Leadership
Leadership Customer Service Problem Solving Collaborative Problem Solving

Certifications

Cisco Certified Network Professional Collaboration (CCNP) Cisco
Certified
Cisco Certified Network Associate Collaboration (CCNA-C) Cisco
Certified

Approach

My approach combines deep technical expertise with strong interpersonal skills. I focus on understanding both the technological requirements and the business context to deliver solutions that inspire confidence and drive results.

Contact

Get In Touch

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